At Down 2 Earth Creations, we charge a call-out fee to cover the costs associated with sending a landscaping professional to your location. This fee helps ensure that we can deliver our services in a timely and efficient manner, regardless of the size or scope of the project. The call-out fee compensates us for the time, travel, and resources needed to visit your property, which can include fuel, travel time, and the initial evaluation of your landscaping needs. It’s a standard practice in the industry and ensures that we can maintain the high level of service our customers expect.